When will my scheduling link arrive?
DOTAVEX adds your scheduling link after processing and emails it within a few business hours. Wait for authorization before visiting a collection location.
Where do I find my donor pass or result?
Sign in and open Tests. Each test has its own scheduling link, donor pass and result PDF. Items stay pending until uploaded.
Will adding a driver charge my card?
Driver setup and selected tests create an invoice at the displayed prices. A card is not charged by submitting the driver form. Payment options are available in Billing when enabled.
What happens when a driver returns?
Under DOTAVEX policy, a returning inactive driver needs a pre-employment test and staff review of a verified negative result before reactivation. Contact support about your circumstances.
How can I contact support?
Email support@dotavex.com or call 503-941-5493.