These terms describe use of the DOTAVEX website and member workspace. Contact support@dotavex.com if you have questions about a service or an order.
Accounts and access
Provide accurate company, contact, driver, and order information. Keep your login private and notify us if you believe your account has been accessed without permission. An account administrator is responsible for access granted to their team.
Orders and pricing
Review the displayed price and order details before submitting. An order may require our review, availability confirmation, and a separate testing authorization. Placing an order does not reserve a collection appointment. We will show its status in the member workspace. Taxes, refunds, and any other charges must be shown in the applicable checkout or invoice before payment.
Testing and compliance
Follow the authorization and scheduling instructions provided for a test. Do not send a driver to a collection site before receiving authorization. The employer remains responsible for its legal obligations, including required notices, recordkeeping, driver consent, and compliance decisions. DOTAVEX services do not replace the employer’s review of applicable requirements.
Payments
When live payments are enabled, payment card details are entered through Square’s payment flow. Do not send card numbers through a contact form or email. Payment and refund status is recorded with the related invoice in your account.
Content and availability
We may update services and site content as operations change. If a requested service is unavailable, we will contact you about next steps. We may restrict access in response to misuse or a security concern.
Privacy and support
Read our privacy policy for information about data handling. For an order, account, or billing issue, contact DOTAVEX.